The Message Center is where all your customer messaging comes together. It’s your collection of conversations with your contacts – ongoing or ended.
Enter the Message Center from your Dashboard’s left navigation bar.
The Message Center has 13 parts, accessible through the left-hand menu bar:
- Home This is the startpage for your Message Center
- Inbox Where the actual conversations between you and your contacts take place. This is where the magic happens!
- All conversations An archive of all conversations – ongoing and ended.
- Contact list An overview of all your contacts.
- Operator Infos See which colleagues are online and how busy they are
- Notifications An overview of account-related notifications.
- AI Automation Hub Open your AI Automation Hub in a seperate browser tab.
- Whatsapp Campaigns Open your Whatsapp Campaigns settings
- Help Section Find FAQ, tutorials and a direct link to our support chat
- Online/Away switch Control your availability for live conversations.
- Personal settings and chat slots Where you can adjust your personal Message Center settings and see your chatslots.